Any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them, will not be allowed. The following activities are prohibited under the card brand programs:

-The sale/offer of a product/service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Holder of the card or cards.

In addition, the following activities are also explicitly prohibited:

-Sell medicines.

Intellectual property

All trademarks, trade names or distinctive signs of any kind that appear on the Page are the property of MedHispania or, as the case may be, of third parties who have authorized their use, without it being understood that the use or access to the Portal and/or the Content attributes to the User any right over the aforementioned trademarks, trade names and/or distinctive signs, and none of the exploitation rights that exist or may exist over said content can be understood to be transferred to the User. And its use is not understood to be transferred or authorized, in any case, to the users of the Page unless said rights are obtained in writing from the legitimate owner of the same.

Privacy Policy

THE OWNER OF THE WEBSITE/SERVICE PROVIDER, MedHispania, will treat your data confidentially and exclusively for the purpose of offering the requested services, mainly remote healthcare, with all the legal and security guarantees imposed by the Regulation (EU ) 2016/679, of the European Parliament and of the Council, of April 27, 2016, regarding natural persons with regard to the processing of personal data and the free circulation of these data -RGPD-, as well as Organic Law 3/ 2018, of December 5, on the protection of personal data and guarantee of digital rights, Law 41/2002, of November 14, basic and regulating patient autonomy and Law 34/2002 and other current Spanish regulations .

Your data has been collected for the purpose of offering remote healthcare. The facilitation of these is considered free, express and unequivocal consent for their treatment, based on articles 6.1.a) and 9.2 RGPD.

These data will be transferred in case of legal obligation, as provided in article 6.1.c) RGPD. Likewise, they may be transferred to those doctors, individually as professionals or as belonging to a medical society, who must know it to provide medical care, based on article 6.1, sections d) and f) of vital interest and legitimate interest.

If the health care is carried out under the policies or coverage of which he is a beneficiary, the SERVICE PROVIDER may provide the information on the services provided, as well as his personal data, including health data, to the insurers or entities under whose coverage it is provided. provides assistance, based on article 6.1. c) legal obligation.

Your data has been incorporated into the MedHIspania Servicios Médicos y Sanitarios SL Data Protection System, with NIF B4468211, and address at Calle Cuesta del Sagrado Corazón Nº4, 28016 – Madrid and will be kept while the purpose for its treatment is in force, with a maximum period of 5 years from the last healthcare . Likewise, we will keep a blocked copy, as long as there are legal obligations for which they may require them.

THE OWNER OF THE WEBSITE/SERVICE PROVIDER does not assume any responsibility for the damages derived from alterations that third parties may cause in the computer systems, electronic documents or files of the user or motivated by force majeure.

We inform you that you can withdraw your consent for the processing of your personal data at any time, without affecting the treatment that has been carried out previously. Likewise, we remind you that you have the right of access to the available data, as well as the rights of rectification, deletion, opposition and limitation of its treatment or portability, in accordance with the provisions of the RGPD. To exercise these rights, or to revoke your consent to the processing of your personal data, you must write to the postal address indicated above or to the email address administracion@medhispania.com, providing a copy of your ID.

This entity has appointed xxxxx, SLU, in the person of xxxxxxx xxxxxxx, as Data Protection Officer. Your contact isxxxx@xxxxx or street xxxxxxxxx.

In the event that you consider it appropriate, you can file a claim with the Spanish Data Protection Agency, as Control Authority. Prior to the possible claim before the AEPD, you can contact our DPD and we will satisfy your claim.

GENERAL CONDITIONS OF SALE

This document establishes the terms and conditions governing the purchase through the Website owned by MedHispania (hereinafter, "THE COMPANY"), of the products and services offered therein (hereinafter, the "General Conditions of Sale” or “CGV”).

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

By purchasing a service through the Website, the user (hereinafter "CONSUMER") declares that they are of legal age and have the legal capacity to enter into contracts. In case of making the acquisition on behalf of a legal entity, the representative declares that he has sufficient capacity to represent said legal entity and to accept these GCS.

Likewise, from the moment you purchase a service, after checking the boxes enabled in the purchase form, you accept and undertake to comply with these General Conditions of Sale. These GCS replace any other previous condition reflected in any other document.

Consequently, it is recommended that you carefully read these GCS before placing an order through the Website.

THE COMPANY has the right to review and modify these GCS at any time and without prior notice. However, these changes will not have any effect on orders processed and shipped prior to the corresponding modification.

PERSONAL DATA

The information or personal data that you provide us will be treated in accordance with the provisions of thePrivacy Policyincluded on this website. By using this website, you declare that the information and data provided are true, accurate and correspond to reality.

CORRECTION OF ERRORS IN DATA ENTRY

If it is necessary to correct the information or personal data provided during the purchase process, contact us via WhatsApp messaging at +34644468000 or by email at administracion@medhispania.com

HIRING PROCESS

The contracting process will be carried out entirely in Spanish and consists of several steps that are summarized below:

1. The contracting process begins when you click on "Request Appointment" or "Request Visit"

2. Once the service has been requested, you are redirected to a page to choose the desired time for the provision of the services offered, after which you must complete a small form with your personal data, which must be true and accurate in all cases. It is recommended that if the request for the service is a home visit, also enter the address of the home to be visited.

3. After filling in the requested fields, and checking acceptance of "CANCELLATION POLICY", you will pay for the service. After that, a notice will be sent by email to both you and the company. In the same way, in order to provide you with a personalized service, we will contact you via email or through the WhatsApp instant messaging application (if requested) to verify the requested information.

4. At the requested time the service will be performed. It is made known that if you have requested a TELEPHONE CONSULTATION, at the requested time, you will receive the call on your phone with a HIDDEN NUMBER, or if you specifically request it, with a call via WhatsApp with the number +34644468000. In both cases, the call will not will be more than 15 minutes.

In the event that there is no availability of our health professionals for the date or time proposed by you or that on said date or time you were not going to be available; and as long as it is still in a period prior to that stipulated in the CANCELLATION POLICY (before 2 hours of the provision of the service), it must be made known via email and/or through WhatsApp to coordinate a new date or, failing that, the refund of the amount via bank transfer. If you request cancellation after what is stipulated, there WILL NOT be a refund of the amount.

PRICE, PAYMENT METHODS AND BILLING

All prices are in EUROS. The prices are published on the Website at the time of requesting the service. Being health care services, prices are exempt from Value Added Tax (VAT) in accordance with current legislation. Prices may change at any time, although possible changes will not affect requests prior to the change.

THE COMPANY, through the Website, accepts the use of debit or credit cards (Visa or MasterCard) as a method of payment. Your credit card details are sent directly to the SQUARE payment gateway. The website has an SSL (Secure Sockets Layer) certificate, a global security standard that ensures that data is sent between the sending and receiving systems in an encrypted manner. THE COMPANY does not have access to your debit/credit card data at any time, neither during the payment nor afterwards. In the bank statement you will receive a charge from THE COMPANY. If your bank authorizes payment with your card, we take care of processing your order.

You expressly authorize THE COMPANY to issue the invoice in electronic format, it will be sent to the email that you have indicated during the purchase procedure and will be sent in Spanish.

The electronic invoice will be archived on our servers for 5 years, counted from the moment it was sent to you by email. In this way you can request it, in case of loss, for example, through our customer service.

LEGAL RIGHT OF WITHDRAWAL

In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, "Royal Decree 1/2007 ”), in case you have the status of consumer, as said term is defined in the aforementioned rule, you will have the right to withdraw from the request for services within a period not exceeding 2 hours prior to the requested assistance, counting from the contracting without the need to justify its decision and without penalty of any kind, unless the contracting refers to some of the products and/or services detailed in article 103 of the aforementioned law, among which are, with a merely enunciative character :

• The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the entrepreneur, you will have lost your right of withdrawal.

You can exercise your right of withdrawal up to 2 hours prior to contracting, as follows:

• You must notify your decision to withdraw from the contract through an unequivocal statement sent by email to the address administracion@medhispania.com, containing your contact information, the service reference, date and time requested and a photocopy of the DNI/ NIF.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise of the aforementioned right is sent before the corresponding period expires.

In case of withdrawal in accordance with this Clause, THE COMPANY will return the amount received by you, by bank transfer.

Notwithstanding the foregoing, having begun the provision of the service, and with your prior consent regarding the date of completion of the service, you will lose the possibility of exercising the right of withdrawal due to the very nature of the service.

CUSTOMER SERVICE

In any case, for any incidence or claim you can send an email to the address administracion@mehispania.com. As a consumer, you can request claim forms at the registered office of THE COMPANY.

LIABILITY OF THE COMPANY

THE COMPANY is not responsible for:

(I) those losses that were not attributable to any breach on your part;

(II) business losses (including lost profits, income, benefits, contracts, data or unnecessary expenses incurred);

(III) those indirect or consequential losses that were not reasonably foreseeable by both parties at the time the service was contracted

Nothing in these conditions limits or excludes our liability in the event of misrepresentation, death or personal injury attributable to our negligence or intent.

Please note that this has no effect on your legal rights as a consumer under Royal Decree 1/2007.

WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications that are made be in writing. By using this Website, you accept that most of said communications with THE COMPANY are electronic. For contractual purposes, the consumer agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that THE COMPANY sends electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

NOTIFICATIONS

The notifications that you send to THE COMPANY should preferably be sent through our email administracion@medhispania.com.

It will be understood that the notifications have been received and have been correctly made 24 hours after an email has been sent. To prove that the notification has been made, it will be enough to prove that it was sent to the email address that THE CONSUMER had specified when placing the order.

FORCE MAJEURE SITUATIONS

Neither THE CONSUMER nor THE COMPANY will be responsible for the breach of these GCS as a result of a force majeure beyond your control. Force majeure shall be understood as any act, event, lack of exercise, omission or accident that is beyond reasonable control, and in particular and for merely illustrative and non-limiting purposes, the following: strikes, lockouts or other protest measures, disasters natural, civil commotion, threats or terrorist attacks, impossibility of using trains, ships, planes, motor transport or other means of transport, among others.

It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the cause of force majeure.

APPLICABLE LAW AND JURISDICTION

The contract for the purchase of products through this Website will be governed by Spanish law. Any controversy that arises or is related to the use of the Website or with said contract will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals, with the corresponding court or tribunal being competent in accordance with current regulations.

Notwithstanding the foregoing, if you are contracting as a consumer under the terms of Royal Decree 1/2007, nothing in this clause will affect the rights that current legislation may recognize as such.